Help Center

• Local order delivery can take between 5 - 7 working days
• During SALE the delivery time is up to 15 working day

Orders are processed within 24 hours and are generally scheduled for delivery on the next working day. Timely delivery is subject to availability of items and payment authorizations. In certain cases, we might request for some form of payment verification or source to process the order.

The Aroosh offers free shipping nationwide for orders worth Rs. 8,000 and above. A shipping cost of Rs. 190 will be charged for any order value under Rs. 8,000

Please note standard shipping charges apply to sale orders. Free shipping is not applicable on sale items.

We partner with FastEx, Call Courier and QWQER for all local orders. All international orders are delivered via DHL.

Our courier partners make at least two attempts to deliver a parcel. Kindly ensure that the address given while placing an order is accurate. On the second failed attempt, the item(s) will be returned to us.

Cash on Delivery
Debit / Credit Cards (VISA, MASTER)

Please visit our Payments Guide for further details regarding payment methods for online orders.

No, you need to pay the full amount in cash once your order is delivered to you. For COD orders of a large amount, our Customer Care team may contact you for verification before your order is dispatched.

All payment information on our website is processed on a fully encrypted and secure platform.

You will be offered a coupon voucher against your order value if you cancel your order within 24 hours of order placement, given that the order hasn’t been dispatched. However, in cases where the ordered items are unavailable we will offer a refund which can take up to 15 working days to process as per bank policy.

Any article purchased online, except for Cosmetics and Fragrances, can be exchanged from our stores as well as online within 30 days after the article has been delivered, given that the article is unused, all tags are intact and the original invoice is present.

Please note that sale/discounted items are neither exchangeable nor returnable.

There are no additional charges for the exchange process.

It usually takes 7-10 days to complete the online exchange process. However, you can also choose to exchange your order at any of our outlets. Please have the order confirmation email and order invoice with you when you want to make an in-store exchange for an online order.

In cases were the exchange order value is below original order value, the balance amount will be provided to you as a credit voucher which can be used on our online store only. In cases where the exchange order value is above original order value, you can pay in cash at the time of delivery. To make a partial exchange, call customer service at +92(310) 1111 480 and specify the articles you wish to exchange and our team will help you with the process.